If you have activated licenses via machine ID and no longer have access to the machine you previously used, you can request to reset your plug-in activations through the iLok License Manager.
In order to access this feature, you will need to make sure that you have the latest version of the iLok License Manager software installed. Then, follow the steps below:
- Log in to the iLok License Manager using your credentials.
- Navigate to the Locations column on the left side of the application window.
- Right-click on the desired machine (greyed out), and select Report as Unusable.
- Make sure to check the prompted box, and then click the Submit Request button
Important Note: This process is irreversible. Only do it if you no longer have access to the computer your licenses were activated to.
* Please allow up to two weeks for requests to be reviewed by us.